Some of my friends, family and colleagues ask me why a plane can be lost over the ocean without knowing its last position, as the Malaysia Airlines MH370 flight disaster. Looking for documentation, I’ve ran across with this great video by NATS, the British Air Navigation Service Provider company, that shows how the commercial…
Tag: SITA
On depersonalizing the Passenger Experience
Passenger Terminal Expo (PTE) 2015 took place on 10-12 March in Paris, this year I had the privilege of attending to PTE. One of the topic conference’s mainstream was Customer Service & Passenger Experience. The several visions and approaches I’ve seen, from the airport industry, will guide the following post’s content.
Aeriaa Airport Dashboard. Creating the DCS (I)
In this article we are going to show you the first real combination of three airport systems, the AODB, the BHS and the Departure Control System (DCS). We built the first AODB and BHS functionalities in these articles AODB part I and BHS part I. First we’ll sum up the main functionalities of the AODB…
Aeriaa Airport Dashboard. Creating the BHS (I)
In the previous article we started to develop the basic airport’s systems four our Airport Dashboard’s Project, the AODB mock-up, in this article we are going to build another airport’s system mock-up that has a relationship with the AODB, the Baggage Handling System (BHS), not the physical system but the Sort Allocation Computer (SAC). Please…
AirTalk with Mark Sapp AirIT’s SVP Business Development
I have the pleasure to show you the AIrTalk with Mark Sapp, SVP Business Development at AirIT, a Fraport Company, one of the airport’s leading technology firms. I met Mark at LinkedIn and we started to cross comments, opinions in the different group’s debates. One day I asked Mark about doing an interview and…
On the origins of the Airline’s Electronic Reservations Systems. Iberia, Aviaco and IBM’s study (Part II)
In the first part of this series, I talked about the early steps taken by Aviaco and Iberia in order to mechanize the reservations processes, one of these steps was an IBM study for collecting the basic requirements, model the basic data, tests the concept and make projections about the reservation’s business. This post is about…
On the Aeriaa Airport Dashboard (part III) – AODB and BHS
Following the Aeriaa Dashboard (see part I and part II), it’s time to talk about data sources, this includes systems that provide information for our Aeriaa Dashboard architecture. In the basic architecture diagram, shown in part II, you can see the Databases and Airport Systems components. Let’s put in context a couple of systems…