Passenger Terminal Expo (PTE) 2015 took place on 10-12 March in Paris, this year I had the privilege of attending to PTE. One of the topic conference’s mainstream was Customer Service & Passenger Experience. The several visions and approaches I’ve seen, from the airport industry, will guide the following post’s content.
At Aeriaa, Innovagency is not a newbie, they represent one of the first posts about the beauty of their ANA Aeroportos de Portugal and Madeira Airports smartphone/tablet app and its use for tracking a flight (see both posts here, beauty and use). As an aviation and technology related blog, the airports’ apps gather both worlds,…
