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Tag: Personalization

Customer centric approach. www.aeriaa.com

On depersonalizing the Passenger Experience

Posted on 2 April, 201530 April, 2018 by aeriaa

Passenger Terminal Expo (PTE) 2015 took place on 10-12 March in Paris, this year I had the privilege of attending to PTE. One of the topic conference’s mainstream was Customer Service & Passenger Experience. The several visions and approaches I’ve seen, from the airport industry, will guide the following post’s content.

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AirTalk with…Pedro Lobo. Innovagency Co-Founder (ANA Airports App)

Posted on 17 May, 201330 April, 2018 by aeriaa

At Aeriaa, Innovagency is not a newbie, they represent one of the first posts about the beauty of  their ANA Aeroportos de Portugal and Madeira Airports smartphone/tablet app and its use for tracking a flight (see both posts here, beauty and use). As an aviation and technology related blog, the airports’ apps gather both worlds,…

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State-of-the-Art of the ICT Technologies applied to Airports. Author: Pedro Garcia Fernandez. Editor: Isdefe www.isdefe.es
State-of-the-Art of the ICT Technologies applied to Airports. Author: Pedro Garcia Fernandez. Editor: Isdefe www.isdefe.es
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