Blockchain, a new buzzword on the block? Since cryptocurrencies boosted in 2017, the massive media focused on Bitcoins and alike cryptocurrencies, it is compared with the tulip bubble in the 17th century, new millionaires, Finance’s gurus saying these currencies worth zero, etc. I believe we will see real-valued cryptocurrencies but backed by a regulation, or…
On depersonalizing the Passenger Experience
Passenger Terminal Expo (PTE) 2015 took place on 10-12 March in Paris, this year I had the privilege of attending to PTE. One of the topic conference’s mainstream was Customer Service & Passenger Experience. The several visions and approaches I’ve seen, from the airport industry, will guide the following post’s content.