Customer centric approach. www.aeriaa.com

On depersonalizing the Passenger Experience

Passenger Terminal Expo (PTE) 2015 took place on 10-12 March in Paris, this year I had the privilege of attending to PTE. One of the topic conference's mainstream was Customer Service & Passenger Experience. The…

A rough guide to A-CDM

At aeriaA we are trying to address the A-CDM concept from several points of view, interviews at Meet the Expert's Airtalks interviews (see the Airtalk with the authors of the TITAN Project book, and with…

State-of-the-Art of the ICT Technologies applied to Airports. Author: Pedro Garcia Fernandez. Editor: Isdefe www.isdefe.es

On the State-of-the-Art Integration, BPM and CEP on…

The past 6th of june, at the Aeronautics and Space College (EIAE) of the Universidad Politécnica de Madrid. UPM (Spain), my book titled, "State of-the-Art of IT technologies applied to Airports", published by Isdefe, were presented (spanish language…