It is pleasure for me introducing you a person and his project, with other two mates, about the disruption management in airlines (and probably applied to other means of transport), it is a pleasure…
On depersonalizing the Passenger Experience
Passenger Terminal Expo (PTE) 2015 took place on 10-12 March in Paris, this year I had the privilege of attending to PTE. One of the topic conference's mainstream was Customer Service & Passenger Experience. The…
A rough guide to A-CDM
At aeriaA we are trying to address the A-CDM concept from several points of view, interviews at Meet the Expert's Airtalks interviews (see the Airtalk with the authors of the TITAN Project book, and with…
Airtalk with Steve Zerkowitz and Ana Saez (TITAN…
Some months ago, I clicked on a incoming link at Twitter and I downloaded the book "TITAN - Going beyond A-CDM" (you can freely download it clicking the link), I only had some notions about…
On the State-of-the-Art Integration, BPM and CEP on…
The past 6th of june, at the Aeronautics and Space College (EIAE) of the Universidad Politécnica de Madrid. UPM (Spain), my book titled, "State of-the-Art of IT technologies applied to Airports", published by Isdefe, were presented (spanish language…