Customer centric approach. www.aeriaa.com

On depersonalizing the Passenger Experience

Passenger Terminal Expo (PTE) 2015 took place on 10-12 March in Paris, this year I had the privilege of attending to PTE. One of the topic conference's mainstream was Customer Service & Passenger Experience. The…

On Passenger Terminal Expo 2015

One of my 2015's resolutions is to deepen the contact with the aviation's industry, specially airport's industry. If you follow the website a bit, you may notice that I'm developing some airport systems mockups (www.aeriaa.com/tag/dashboard)…

Physical - Digital Interoperability. New services and products opportunities. Credit: Pedro Garcia.

On the new Airport’s Digital Level (ACRIS)

Airport Passenger's centric, new revenues paths, more cooperation between the main airport's stakeholders (airlines, airport, ground handling, ATC...) in order to improve the punctuality and service, external 3rd party apps, new huge and modern terminals,…

State-of-the-Art of the ICT Technologies applied to Airports. Author: Pedro Garcia Fernandez. Editor: Isdefe www.isdefe.es

On the State-of-the-Art Integration, BPM and CEP on…

The past 6th of june, at the Aeronautics and Space College (EIAE) of the Universidad Politécnica de Madrid. UPM (Spain), my book titled, "State of-the-Art of IT technologies applied to Airports", published by Isdefe, were presented (spanish language…